Indigo Dye Sashiko Carrot Tapered Pants

Sizing Guide

Our one-size kimono jackets are designed with a relaxed, oversized silhouette, offering a comfortable fit for most customers.

For other clothing items, which generally follow Asian sizing standards, we recommend that international customers consider choosing one size larger than their usual size. For the most accurate fit, please refer to the measurements provided on each product page.

Sizing Assistance

Not sure which size to choose? We're here to help!

Our customer support team is available 24/7 via email to assist with sizing recommendations, garment measurements, and fit-related questions.

Simply reach out to us at indigounion.tv@gmail.com with your height, weight, and preferred fit (regular or oversized), and we'll be happy to help you find the most suitable size.

At Indigo Union, we want every piece to feel just right. Don't hesitate to get in touch before placing your order.

Processing Time

International delivery typically takes 5–21 business days, depending on the destination. Handmade and made-to-order items may require additional processing time. Tracking information will be provided once your order ships.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery destination. Tracking information will be provided once your order has been shipped.

Returns and Exchanges

At Indigo Union, every piece is thoughtfully crafted with attention to detail. Many of our garments are made to order or produced in limited quantities, reflecting our commitment to quality, craftsmanship, and responsible production.

We encourage customers to review product descriptions, measurements, and sizing information carefully before placing an order.

Exchanges

We understand that finding the perfect fit can sometimes be challenging, especially when shopping internationally.

We offer size exchanges within 7 days of delivery, subject to the following conditions:

• Eligible Items: Size exchanges are available for the same product in a different size, subject to availability.
• Item Condition: All returned items must be unworn, unwashed, unaltered, and in their original condition, with all tags attached.
• Exchange Window: Requests must be submitted within 7 calendar days of the confirmed delivery date, as indicated by the tracking information.
• Return Shipping: Customers are responsible for shipping the original item back to us.
• Replacement Shipping: Indigo Union will cover the standard shipping cost of sending the approved exchange item back to you.
• Availability: If your requested size is unavailable, we will contact you to discuss the available options.

Please contact us before returning any item. Unauthorized returns may not be accepted.

Returns

Due to the made-to-order nature of our production and limited inventory, we generally do not accept returns for change of mind or personal preference.

Every item undergoes quality inspection before shipment to ensure it meets our standards.

If you receive an incorrect, damaged, or defective item, please contact us at indigounion.tv@gmail.com with your order number and supporting photographs. We will review the issue and work with you to find an appropriate resolution.

This policy does not limit any rights you may have under applicable consumer protection laws.

How to Request an Exchange

To request an exchange, please email indigounion.tv@gmail.com within 7 days of delivery.

Include the following information:

1. Your order number.
2. The name of the item you wish to exchange.
3. Your current size and requested replacement size.
4. A brief explanation of your request.

Our customer support team will review your request and provide return instructions if your item is eligible.

Please do not ship any items back without receiving confirmation and instructions from our team.

Exchange Processing Time

Once your returned item arrives, our team will inspect it to confirm that it meets our exchange requirements.

Approved exchanges or store credits will typically be processed within 7 business days of receiving the returned item.

Please note that delivery times for replacement items may vary depending on production requirements and shipping destination.

Shipping Fees, Customs & Duties

Customers are responsible for return shipping costs associated with voluntary size exchanges.

Indigo Union covers the standard shipping cost of sending an approved replacement item to the customer.

Original shipping charges, customs duties, import taxes, and other associated fees are generally non-refundable, except where required by applicable law.

If an item arrives defective, damaged, or incorrect, please contact us before arranging a return so we can review the situation and provide an appropriate solution, including any shipping-cost arrangements.

Need Assistance?

We want you to feel confident when shopping with Indigo Union.

If you have any questions about sizing, exchanges, or your order, please contact our customer support team at:

indigounion.tv@gmail.com

We're always happy to help you find the right fit and enjoy your Indigo Union pieces for years to come.

To ensure the longevity and vibrancy of your indigo-dyed clothing, please follow these care instructions:

1. Washing: We recommend washing your indigo-dyed garments separately, especially for the first few washes, as there may be some residual color bleeding. Hand washing or using a gentle machine wash cycle with cold water is ideal.
2. Detergent: Use a mild, color-safe detergent without any bleaching agents or harsh chemicals. Avoid using bleach or detergents that contain bleach, as they can fade the indigo color.
3. Soaking: Avoid soaking your indigo-dyed clothing for extended periods, as it may cause excessive color loss. If necessary, a brief soak in cold water can help remove any stains or dirt.
4. Gentle Handling: When washing, avoid vigorous rubbing or twisting of the fabric, as this can cause color fading or distortion. Gently hand wash or use a delicate cycle, and always follow the garment's care label instructions.
5. Drying: After washing, gently squeeze out excess water without wringing the fabric. To prevent color transfer, it's best to air dry your indigo-dyed clothing in a shaded area away from direct sunlight. Avoid using a dryer unless the care label explicitly states that it is safe to do so.
6. Ironing: If ironing is necessary, use a low to medium heat setting and iron the garment inside out to protect the indigo dye. Avoid direct contact between the iron and the fabric for extended periods.
7. Storage: When storing your indigo-dyed clothing, ensure they are clean and completely dry. It's advisable to fold them rather than hanging to minimize any stretching or distortion. Store them in a cool, dry place away from direct sunlight to prevent color fading.

Please note that due to the nature of indigo dye, slight color variations and fading over time are natural and contribute to the unique character of the garment.

Email: For assistance, email us at indigounion.tv@gmail.com. We strive to respond to all emails within 24 hours.