Dark Indigo Dye Sashiko Mid Long Coat

We are delighted to offer worldwide shipping for all orders placed at INDIGO DPT. Here's what you need to know about our shipping process:

1. Processing Time: We strive to process and ship all orders within 1-7 business days from the date of purchase. Please note that during busy periods or holidays, processing times may be slightly longer.
2. Shipping Methods: We partner with reliable shipping carriers to ensure your package reaches you in a timely manner. The available shipping methods and carriers will be displayed at checkout, and you can select your preferred option.
3. Shipping Duration: Shipping durations may vary depending on your location and the chosen shipping method. Estimated delivery times will be provided at checkout for your reference.
4. Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
5. Customs and Duties: Please note that international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges, if applicable, are the responsibility of the customer and are not included in the purchase or shipping costs.

At INDIGO DPT, we want you to be completely satisfied with your purchase. We offer returns and exchanges under the following policy:

1. Eligibility: To be eligible for a return or exchange, the item(s) must be unused, unwashed, and in its original condition with all tags and packaging intact. Please note that certain items, such as intimate apparel or items marked as final sale, are not eligible for returns or exchanges unless there is a manufacturing defect.
2. Return/Exchange Period: Returns or exchanges must be requested within 7 days from the date of delivery. Requests received after this period will not be accepted.
3. Return Shipping Charges: For returns, a flat rate charge of $15 will be deducted from the refund amount to cover the processing costs. This amount will be waived in cases where the return is due to a defective or incorrect item received.
4. Process: If you would like to initiate a return or exchange, please contact our customer support team at [contact email/phone]. They will guide you through the process and provide you with further instructions and a return/exchange authorization.
5. Return Packaging: Please ensure that the item(s) are securely packaged to prevent damage during transit. We recommend using the original packaging, if available.
6. Refunds: Once we receive the returned item(s) and verify their condition, we will process the refund to the original payment method, minus the $15 return shipping charge if applicable. Please allow [number of days] for the refund to reflect in your account.
7. Exchanges: Exchanges can be made for a different size, color, or a different item of equal or lesser value. If the desired item is of higher value, the price difference will need to be paid. The $15 return shipping charge does not apply to exchanges.
8. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer support team immediately. We will resolve the issue by providing a replacement or arranging for a return and exchange at our expense.

To ensure the longevity and vibrancy of your indigo-dyed clothing, please follow these care instructions:

1. Washing: We recommend washing your indigo-dyed garments separately, especially for the first few washes, as there may be some residual color bleeding. Hand washing or using a gentle machine wash cycle with cold water is ideal.
2. Detergent: Use a mild, color-safe detergent without any bleaching agents or harsh chemicals. Avoid using bleach or detergents that contain bleach, as they can fade the indigo color.
3. Soaking: Avoid soaking your indigo-dyed clothing for extended periods, as it may cause excessive color loss. If necessary, a brief soak in cold water can help remove any stains or dirt.
4. Gentle Handling: When washing, avoid vigorous rubbing or twisting of the fabric, as this can cause color fading or distortion. Gently hand wash or use a delicate cycle, and always follow the garment's care label instructions.
5. Drying: After washing, gently squeeze out excess water without wringing the fabric. To prevent color transfer, it's best to air dry your indigo-dyed clothing in a shaded area away from direct sunlight. Avoid using a dryer unless the care label explicitly states that it is safe to do so.
6. Ironing: If ironing is necessary, use a low to medium heat setting and iron the garment inside out to protect the indigo dye. Avoid direct contact between the iron and the fabric for extended periods.
7. Storage: When storing your indigo-dyed clothing, ensure they are clean and completely dry. It's advisable to fold them rather than hanging to minimize any stretching or distortion. Store them in a cool, dry place away from direct sunlight to prevent color fading.

Please note that due to the nature of indigo dye, slight color variations and fading over time are natural and contribute to the unique character of the garment.